COVID-19 Update to ServiceAs we continue to focus on delivering products to our customers as quickly as possible while protecting the health and safety of our employees, the following temporary changes to operations are effective March 19:
***Delivery delays due to circumstances out of our control should be expected.
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Authorization must be received from Save Rite Medical Return Department prior to returning merchandise for any reason. Merchandise returned without authorization will be disposed of without notification.
Items to be returned must meet the following criteria:
To request a return, you must have the following information:
Customer name & number, date of purchase, original invoice number, product item number, product description and explicit reason for return.
Upon verification of the above information, Returns Department will assign a return authorization number and process a request for the merchandise to be picked up. Please have all merchandise to be returned in your receiving area.
Common Carrier Delivery Accounts -- A call tag will be issued to pick up merchandise at any facility. Please allow 3 to 5 days for the tag to be processed. Keep the call tag stub until you receive your credit memo. In the event of a lost return, the stub will provide the necessary information to initiate a trace.
Freight on Returned Merchandise
All applicable freight charges and call tag fees are the responsibility of the customer.
Credit Procedures for Returned Merchandise
All stocked merchandise will be subject to a minimum 25% restocking charge, except for merchandise shipped in error by Save Rite Medical or for products under manufacturer recall.
Non-Stock and/or special order merchandise will not be accepted back for return without express written approval by the manufacturer and will be subject to a minimum 25% restocking fee.
***The credit will appear on the next month's statement following receipt of product at Save Rite Medical warehouse.