Save Rite Medical shipping terms are FOB shipping point unless otherwise quoted. Freight will be prepaid by Save Rite Medical, Inc on all regular orders of $300.00 or more.
Unless otherwise agreed upon, orders are shipped via a transportation mode selected by Save Rite Medical Methods are local courier, UPS, FedEX and Save Rite Medical delivery.
Save Rite Medical shall use its best efforts to fill orders, but cannot be liable for nonperformance or delays caused by a shortage of supply of raw materials, manufacturing problems or delivery delays, labor disputes, acts of regulatory agencies, discontinuation of a product line, or causes beyond its control. Purchaser agrees that in such events Save Rite Medical may allocate products among all purchasers without liability.Shortage & Damage
All shortage and damage claims must be made within two 24 hours of receipt of shipment, or no credit will be allowed. Please contact the Save Rite Medical Customer Service Department regarding shortage or damage claims. Customer Service will provide further instructions regarding inspection, return and replacement of the products.Cancellations
Occasionally, orders may be canceled by our system for various reasons, some of which include:
- Item unavailable
- Difficulty in processing your payment information
- Unable to ship to the address provided
- Duplication of a previous order
- changing or canceling your order
You may cancel your order at any time prior to processing by calling (718) 534-0607. Unfortunately, we are unable to cancel orders once they have been shipped. Please refer to our Returns page for easy return procedures.Over Sized Items
Some heavy or over sized items must be shipped alone via a freight trucking company. Usually, Over sized Items arrive in 1-5 full business days after leaving our warehouse. Business days are Monday-Friday, excluding public holidays within USA. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.
The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a 4-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building. Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck and carry it inside. The total charge does not include inside delivery, removal of cartons, or assembly.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package.
It is normal for the carton to show some wear, however if the contents are damaged: accept the package, make a note of the damage on the shipping receipt, and sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact Customer Services immediately at (718) 534-0607.Tracking Your Order
Save Rite Medical uses UPS for shipping. You may track your order once it has been picked up by UPS at http://www.UPS.com
You will receive your tracking number by e-mail when it has been shipped from our warehouse. Please note that there may be a 48-hour delay from the time it leaves our warehouse until the time that it can be tracked on the UPS website.Return Merchandise Policy
Authorization must be received from Save Rite Medical Return Department prior to returning merchandise for any reason. Merchandise returned without authorization will be disposed of without notification.
Items to be returned must meet the following criteria:
- Product must have been purchased from Save Rite Medical.
- Product must be in original packaging, must have been purchased 14 days from date of invoice and must be in resale condition. Cartons must be sealed, without any markings or stickers on packaging.
Credit will not be issued for product that is expired or will expire within 30 days, discontinued items, refrigerated items or custom orders
To request a return, you must have the following information:
- Customer name
- Phone number
- Date of purchase
- Original invoice number
- Product item number
- Product description
- Explicit reason for return.
Upon verification of the above information, Returns Department will assign a return authorization number and process a request for the merchandise to be picked up. Please have all merchandise to be returned in your receiving area.
Common Carrier Delivery Accounts -- A call tag will be issued to pick up merchandise at any facility. Please allow 3 to 5 days for the tag to be processed. Keep the call tag stub until you receive your credit memo. In the event of a lost return, the stub will provide the necessary information to initiate a trace.
Freight on Returned Merchandise
All applicable freight charges and call tag fees are the responsibility of the customer.
Credit Procedures for Returned Merchandise
All stocked merchandise will be subject to a minimum 25% restocking charge, except for merchandise shipped in error by Save Rite Medical or for products under manufacturer recall.
Non-Stock and/or special order merchandise will not be accepted back for return without express written approval by the manufacturer and will be subject to a minimum 25% restocking fee.
The credit will appear on the next month's statement following receipt of product at Save Rite Medical warehouse.