Unless otherwise agreed upon, orders are shipped via a transportation mode selected by Save Rite Medical Methods are local courier, UPS, FedEX and Save Rite Medical delivery.
Save Rite Medical shall use its best efforts to fill orders, but cannot be liable for nonperformance or delays caused by a shortage of supply of raw materials, manufacturing problems or delivery delays, labor disputes, acts of regulatory agencies, discontinuation of a product line, or causes beyond its control. Purchaser agrees that in such events Save Rite Medical may allocate products among all purchasers without liability.
Shortage & Damage
All shortage and damage claims must be made within two 24 hours of receipt of shipment, or no credit will be allowed. Please contact the Save Rite Medical Customer Service Department regarding shortage or damage claims. Customer Service will provide further instructions regarding inspection, return and replacement of the products.
Occasionally, orders may be canceled by our system for various reasons, some of which include:
- Item unavailable
- Difficulty in processing your payment information
- Unable to ship to the address provided
- Duplication of a previous order
- changing or canceling your order
Over Sized Items
Some heavy or over sized items must be shipped alone via a freight trucking company. Usually, Over sized Items arrive in 1-5 full business days after leaving our warehouse. Business days are Monday-Friday, excluding public holidays within USA. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.
The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a 4-hour time frame for the delivery and an adult must be available to accept, inspect, and sign-for the delivery. The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building. Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck and carry it inside. The total charge does not include inside delivery, removal of cartons, or assembly.
When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package.
It is normal for the carton to show some wear, however if the contents are damaged: accept the package, make a note of the damage on the shipping receipt, and sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact Customer Services immediately at (718) 534-0607.
Tracking Your Order
Save Rite Medical uses UPS for shipping. You may track your order once it has been picked up by UPS at http://www.UPS.com
You will receive your tracking number by e-mail when it has been shipped from our warehouse. Please note that there may be a 48-hour delay from the time it leaves our warehouse until the time that it can be tracked on the UPS website.
Return Merchandise Policy
Authorization must be received from Save Rite Medical Return Department prior to returning merchandise for any reason. Merchandise returned without authorization will be disposed of without notification.
Items to be returned must meet the following criteria:
- Product must have been purchased from Save Rite Medical.
- Product must be in original packaging, must have been purchased 14 days from date of invoice and must be in resale condition. Cartons must be sealed, without any markings or stickers on packaging.
Credit will not be issued for product that is expired or will expire within 30 days, discontinued items, refrigerated items or custom orders
To request a return, you must have the following information:
- Customer name
- Phone number
- Date of purchase
- Original invoice number
- Product item number
- Product description
- Explicit reason for return.
Upon verification of the above information, Returns Department will assign a return authorization number and process a request for the merchandise to be picked up. Please have all merchandise to be returned in your receiving area.
Common Carrier Delivery Accounts -- A call tag will be issued to pick up merchandise at any facility. Please allow 3 to 5 days for the tag to be processed. Keep the call tag stub until you receive your credit memo. In the event of a lost return, the stub will provide the necessary information to initiate a trace.
Freight on Returned Merchandise
All applicable freight charges and call tag fees are the responsibility of the customer.
Credit Procedures for Returned Merchandise
All stocked merchandise will be subject to a minimum 25% restocking charge, except for merchandise shipped in error by Save Rite Medical or for products under manufacturer recall.
Non-Stock and/or special order merchandise will not be accepted back for return without express written approval by the manufacturer and will be subject to a minimum 25% restocking fee.
The credit will appear on the next month's statement following receipt of product at Save Rite Medical warehouse.
Mobile Terms of Service
The Save Rite Medical mobile message service (the "Service") is operated by Save Rite Medical (“Save Rite Medical”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Save Rite Medical’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Save Rite Medical through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Save Rite Medical. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18559185631 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Save Rite Medical mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18559185631 or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.